Legal

Refund Policy

Last updated: 27 July 2026

This policy explains how refunds are handled for Avaixi products, plans, purchases, and subscriptions.

B2B Purchases

Paid Avaixi products and plans are intended for business use unless the checkout or order flow clearly states otherwise. B2B purchases and subscription fees are non-refundable except where mandatory applicable law requires otherwise or where Avaixi OÜ expressly approves a refund.

Subscriptions

You can cancel future renewals through the billing flow or by contacting support. Cancellation stops future charges but does not automatically refund the current or past billing periods.

Digital Access

Products may be delivered as downloadable software, license-key access, subscriptions, generated digital content, or hosted services. Delivery or performance may begin immediately after checkout. If a mandatory consumer withdrawal right applies to a specific purchase, we will handle that request according to applicable law.

Exceptional Refund Requests

If you believe a refund is legally required or should be considered exceptionally, email support@avaixi.com with the purchase email, order reference, any applicable account or license identifier, and a short explanation. Do not send passwords, full license keys, credentials, or sensitive business data.

Abuse

We may refuse refund requests involving fraud, repeated abuse, chargeback misuse, unauthorized account, subscription, access, or license sharing, or violations of the Terms of Service or EULA.